Knowledge Management

Knowledge Management will provide consulting solutions for how to manage/store knowledge. The first step of knowledge management is often the capture of information. This helps to maintain a skilled workforce and provides up-to-date documentation for task performance. It includes provisions for storage and retrieval mechanisms that ensure critical knowledge is maintained and accessible.

This process is designed to gather equipment-specific information from expert operators, maintenance personnel, engineers, etc by:

• Interviewing your internal experts to find out what they know, what they do, and how they do it
• Shadowing these experts, noting their job requirements and recording them via digital photo or video as they perform specific tasks.
• Capturing, organizing and presenting that knowledge so that it is easy for others to find and use.

An effective management solution will provide you with:

• Access to information at any time
• Easy to edit and update information
• Link to all types of knowledge captures: audio, video, text, tables, graphics, digital pictures, procedures, manuals, etc.
• The ability to expand later as you add more systems, units or plants
• An interface with other web-based products now and in the future
• Secure access to and storage of information
• Searchable data

Knowledge that can be organized and managed includes:

• That captured from seasoned employees
• Critical "must know" items
• Quirks/ workarounds/ bypass or other tips
• Plant System Descriptions or other systems/ equipment information
• Procedures
• Instructor lesson plans and PowerPoint files
• Training videos/ audio/ digital photographs and other multimedia
• Departmental Information
• Station Orders
• Vendor documents
• Corporate Policies